Customer Success Manager

Required skills

• Higher education;
• Successful work experience of at least one year in customer service (IT, SAAS, digital);
• Skills of negotiation and business correspondence;
• Ability to clearly and competently express their thoughts orally and in writing;
• Ability to build trusting relationships with clients;
• Ability to listen and hear;

Will be a plus:

• Active selling skill;
• English level not lower than B2;
• Experience in technical support or call center.

Duties:

• Advising clients on all issues related to the use of our service;
• Creation of educational content for clients to improve the quality of their customer experience;
• Regular monitoring of the client's involvement in working with the service;
• Development and implementation of activities to increase engagement and retention of clients;
• Regularly collecting feedback from clients and developing recommendations on its basis;
• Reducing customer churn and selling additional services

What do we offer:

• Interesting and transparent motivation system;
• Systematic approach and high-quality business processes;
• Opportunities for professional and career growth;
• Regular internal and external training;