FAQ and Common Questions about Atomic Software

Please send us the whole error report for non-sent email address. This report is available in "Send Mail Monitor" window in "Bad" page after the address has failed. You also should try checking your antivirus, antispam and firewall settings. These programs can block the program to access Internet. The other possible solution is to open Settings / ISP Troubleshooting and set to use your ISP mail server to deliver email.

You can try to send your mail via ISP SMTP: Settings / ISP troubleshooting and enter your server address there.

Please try to send your mail via ISP SMTP: open Settings / ISP troubleshooting and enter your ISP mail server address there.

Atomic Mail Sender has its own built in SMTP server. This allows you to bypass your ISPs server and deliver the messages directly to the recipients inbox. Atomic Mail Sender delivers e-mail without using any other servers. (The message is not logged or stored on any servers, other than the receiving one, making it available only to the recipient.) But some providers don't accept mail from SMTP servers located on the dial-up computers, that's why some mail should be delivered using your ISP.

There is not an actual limit. You can set the number of messages you want to send simultaneously: Settings -> Common settings -> Mailer settings and then enter your number. But it shouldn't be a very large one, for example 300.

Usually it depends on the content of your message. Your message shouldn't contain any spam words such as "VIAGRA, CIALIS FOR FREE" etc.

Please open Message menu/Recipients list and use Import mailing list form Outlook address book option. Also you may use Atomic Email Logger and its plugins to extract email addresses from different mail clients (Outlook Express, Outlook, Eudora, and The Bat!).

Yes, you can create as many lists as you want.

Open Message / Recipients list and at the tool bar you'll see a tool which looks like a cursor (It's to the left of the yellow folder). Here you'll find all necessary options. See also this page for more info.

Sorry, but there is not such option in the current version. You can try decrease the threads count in Common Settings window. It can help.

You should try again later. If it doesn't work, please send us the error log.

Please refer to the article where we recommend some common ways of selecting the right SMTP server https://www.massmailsoftware.com/support/smtp/

Send question to technical supportIf you have not found a solution you can ask your question to a customer support representative via phone, email or live chat.

Most generic errors are listed at
https://test.massmailsoftware.com/support/error-activation/

If you still need help with sending errors then click on Test button in Atomic Sender. Once you see text in SMTP connection window, copy and send it to us please.

The number of emails you can send with our program depends upon SMTP server you set up in it.

SMTP stands for Simple Mail Transfer Protocol It is a TCP/IP protocol used to send e-mails. Mail servers often use SMTP to send e-mails and POP or IMAP to let clients download the e-mails. Mail server is often called SMTP server or outgoing mail server. Our program comes with built in smtp but it cannot guarantee high delivery rate. Please refer to
https://www.massmailsoftware.com/support/smtp/ for more information

So, for example if your smtp (mail) server quota is 10 thousand emails per day or per hour then Atomic Sender is not able to send more than this. But you can restrict Sender to send some certain amount in its settings in order to stay within limits. Time frame also depends upon mail server as well as message size and internet connection speed. You can add more different smtp servers to increase your sending limits.

You will need to find some reliable proxy server or better several proxies which you can buy from a proxy provider. Then enter proxy settings into Settings - Proxy tab. It is important that they can be used for emails, not just for browsing sites.

Set it to Directly under Settings - Common Settings - SMTP tab. That would be it.

Open up Atomic Sender. Then in Settings - Common Settings Mailer tab press Detect button to the right from HELO setting. It will open a web page with further instructions.

It means that each smtp that you use with Atomic Sender will be involved into sending emails. Program will pick up the first SMTP and send number of emails you specify in msg per server box. Then once it is done with the first SMTP it will pick up the next one going circles.

It uses the following algorithm.

1. All smtp stop.
2. Next smtp is being selected from smtp list.
3. SMTP sends number of emails specified in rotation setting with limits set in smtp properties window..
4. As soon as it sends number of emails it supposed to send it will proceed with steps 1-4.

You can do a quick test to check its status. Try to “telnet” port 25 on the smtp server.

1. on windows - select “start -> run” type in cmd and select run. ( dos type window appears )
2. type in “telnet smtp.com 25″(without quotation marks) and press enter
3. you should receive a prompt like “220 ” ( the 220 is important )
4. If you won't receive 220 then most likely port 25 is blocked either on your end or by your ISP.

Please watch this tutorial video

https://www.youtube.com/watch?v=yquS68JVKjY

Go to settings- common settings- SMTP tab (and choose the delivery type- external SMTP only) and click on the green plus and then choose Pre-defined SMTP server Settings. And there you can choose any free SMTP server from the list. Click to add it and specify their your login email — full email address at this server and its password. Save changes and send a test email to check.

To add unsubscribe link in the atomic Mail Sender, you need to create an email and in the menu click Insert - Unsubscribe link. After that, the window with boxes will appear. Fill in the information and the link to unsubscribing will be added to the email newsletter.

If you download Atomic Mail Verifier for free, it is a trial version that is active during 7 days. In this period, you can send 50 emails per day.

You can download the latest version of the program here https://www.massmailsoftware.com/bulkmail/download/

Please send us the log for some invalid addresses. It's available on the right side after you right click on the address.

You should check DNS in your Settings (Settings -> Common settings -> DNS) or you should try to use proxy server (Settings -> Common settings -> Proxy). If you don't know your DNS, you should ask your current Internet provider.

To fix it please change DNS settings in Settings - Common settings

For DNS tab:
Use specified DNS values - primary 8.8.8.8 secondary 8.8.4.4;
set threads count to 3, retries count to 1;

For SMTP tab:
Detect HELO value(click detect link);
Enter any valid email into Custom Mail From field.

Most likely the program can not establish connection to server on port 25.

Port 25 can be blocked by your firewall/antivirus or your ISP(Internet Service Provide).

In this case the Verify email addresses option will not function. Though you can still use Verify Syntax and Verify Domains Options.

You can verify if port 25 is open with help of Telnet service (should be installed on your PC).

In case Telnet service is not installed you need to isntall it.

Now when telnet is installed - Run telnet (Start - Run - cmd hit enter to apply). After that Black CMD window will show up.

Type "telnet smtp.com 25"(without quotation marks) in that window and Hit Enter.

If port 25 is open you will see the following results:
Empty black window
Wellcome message( code 220).

An email address that returned "Verification Blocked" or "Connection error" may be valid as well as invalid one. That happens only due to verification blocking on the server end. Unfortunately there is no way around this.

"Domain doesn't exist" means that domain is invalid. Atomic Verifier can not establish any connection with remote mail servers to check if mailbox is available.

"Mailbox doesn't exist" means that program can't establish connection on port 25 with remote mail server. Unfortunately Mailbox check option won't work in that case, but Domain and Syntax check is still available.

If you know that e-mail doesn't exist and the program marks it as valid, it is because some mail servers always respond with 22x command which is recognized as mailbox exists (Recipient OK) no matter if email address is valid or not. Unfortunately there is no way to fix that.

Atomic Mail Verifier is working on Windows OS. But our verification service Atomic Verifier Online is working despite the OS, Internet connection is mandatory.

Catch-all is the feature of some mail servers that spots invalid emails as valid. As a result, your emails can go into spam because of many nonexistent email addresses in the list. Our Atomic Verifier Online detects the catch-all emails and saves sender’s reputation.

It means that there are a lot of invalid addresses in your contact base.

In the free version of Atomic Mail Verifier Online, you will be able to check up to 100 addresses. This amount is enough to test the quality and speed of the service. Then you can purchase a monthly or annual subscription at an affordable price to use Atomic Mail Verifier Online fully and check tens of thousands of addresses without restrictions.

Port 25 is used to work with Atomic Mail Verifier. If you use a proxy, you should have proxy that is compatible with port 25. Detailed information you can find here.

You can try to increase hunting depth level, click on "Advanced" button to change this setting.

Please make sure that you use simple keywords separated by a space. It will match for most of modern search engines. You may see the list of them in the settings.

Examples:
"Sochi 2014 olympic games"
"Honda Civic dealer Tokyo"
"Real estate Costa Brava"
"C++ programming"

When you use only Google:
Detailed description of Google search query (support.google.com/webmasters/bin/answer.py?hl=en&answer=35252)

When you use only Yahoo:
Description of Yahoo query language (help.yahoo.com/l/us/yahoo/search/basics/basics-04.html)

Please see more information in the program's Help, press F1 to open it.

Please add the region (e.g. "Canada") to your initial key words (e.g. "personal assisstants") to make it "personal assisstants Canada" in Atomic Email Hunter.

Please see more information in the program's Help, press F1 to open it.

If you search by url in Atomic Email Hunter, please visit the site in browser before search to make sure that no authorization details are required to access the pages that contain e-mail addresses.

If you search by keywords, please make sure that they are separated by a space. It will match for most of modern search engines. You may see the list of them in the settings.

Examples:
"Sochi 2014 olympic games"
"Honda Civic dealer Tokyo"
"Real estate Costa Brava"
"C++ programming"

When you use only Google:
Detailed description of Google search query
(support.google.com/webmasters/bin/answer.py?hl=en&answer=35252)

Ready-to-print search query explanation from Google
(www.googleguide.com/print/adv_op_ref.pdf)

When you use only Yahoo:
Description of Yahoo query language (help.yahoo.com/l/us/yahoo/search/basics/basics-04.htm)

Please see more information in the program's Help, press F1 to open it.

Before searching for e-mail addresses please enter the site in browser and make sure that you are able to see pages containing e-mail addresses in text format.

After this please click on Search/Advanced search, paste the site url to 'Extract e-mail addresses from this site' field, click on 'Next>', enter login and password to 'Authentication details field', click on 'Next>', select 'Current site only' in 'Hunting limitations', click on 'Next' and 'Finish'.

You are given 7 days of access to the demo version, without the ability to save the results.

Yes, there is a special Facebook Plugin for that. All you need to do is to set search criteria for retrieving email from Facebook.

"Get from cache" — previous results retrieved from our server plus new search emails, if you choose "from websites" — you start a new search.

Yes, you can pause the search. Also, the search will continue if the computer goes into sleep mode.

You will get 0 results if there will be no sites found for the keyword you entered.

If you already have a website, and you want to extract addresses from it, enter its address and the program will collect all available email addresses from it. If you have already performed a search once, the program will not re-extract addresses, so that your contact base will not be duplicated.

Sorry, but there is not such option.

Atomic Mail Sender for sending email newsletters
Atomic List Manager for editing mailing lists
Atomic Subscription Manager for handling subscriptions automatically
Atomic Mail Verifier for verifying e-mail addresses
Atomic Email Hunter for collecting contacts from the Internet
Atomic Email Logger for gathering contacts from local files
Atomic Newsgroup Explorer for extracting contacts from newsgroups
Atomic WHOIS Explorer for collecting contacts from global WHOIS database
Atomic Web Spider for collecting contacts from visited websites

You can send newsletters only after the list of emails is added into the project in Email Studio.

To accomplish this task please use Step 1 of the project tree - Import email addresses. You can select one of the options from drop down menu.

*Open file(add emails from the list saved into file)
*Get addresses from Internet(runs Email Hunter module to collect emails on the web)
*Import from local files or outlook(runs Email Logger module to collect emails from local files and outlook)
*Search newsgroups(runs Newsgroup Extractor module to collect emails from newsgroups)
*Mine Whois database(runs Whois Explorer module to collect emails from Whois database)
*Web Spider from Internet browsers(runs Web Spider module to collect emails from visited web sites).

To test text messages delivery with Atomic SMS Sender and start sending message in bulk you have to register at
https://myatompark.com/members/registration/
Registration process will take you just a few moments. We ensure that entered information is seen only by our staff on the basis of their need to know without passing it to any third party.

We use the "SMS-credit based" system for pricing meaning that price for one plain text message (not exceeding 160 GSM characters or 70 Unicode characters) in Atomic SMS Sender control panel is expressed in SMS-credits. To send SMS messages using your Atomic SMS Sender account you should buy a defined amount of SMS-credtis.

One (1) SMS-credit costs $0.05 or EUR 0.036

Use SMS Cost Calculator to find out how many SMS-credits you need for your campaign and how much it will cost.

The more you send, the more you save on each text message. We use discount scheme in accordance with monthly volume of SMS traffic. Contact us for more details.

“Test Mode” of Atomic SMS Sender does not allow changing your text message content to prevent sending spam messages while allowing to change Sender ID. As soon as payment is done, this restriction will be removed.

SMS-credits will get added to your account balance instantly or within 1 - 2 hours maximum once we have received your payment. Otherwise please contact us notifying of your payment details.

Using Atomic SMS Sender you will be charged for every sent text message as we will be still trying to deliver your messages.

! Keep the list of your subscribers up-to-date to have the delivery range close to 100%.

We do refund spent SMS-credits by adding them to the Atomic SMS Sender account upon the user request.

To get spent credits refunded please contact us providing the following information:
1. The description of your issue
2. Date and time of your delivery
3. Used Sender ID
4. E-mail under which your Atomic SMS Sender account is registered

However we can’t provide you a refund
- if you did not follow the rules of creating text message, sender ID, recipients phone numbers format;

- if you ignored our warning notifications sent by e-mail or posted in the Atomic SMS Sender user panel;

- due to circumstances beyond our controlsuch as the mobile phone is switched off or out-of-coverage area, phone number does not exist etc.

We also do not satisfy any refund requests from users trying to broadcast SMS-SPAM by using our service.

Atomic SMS Sender allows using dynamic alphanumeric sender names (sender ID). This means that you can set any company name or number you want in the sender field rather than just a phone number without prior registration.

This alphanumeric originator, or sender ID, can contain characters from a-z, A-Z, 0-9, and _ (underscore). Some characters for example such as {| , ; % ' # % *! ^ = [ ] ( ) / ~ }" or other Unicode symbols may cause messages to fail, avoid using them.

Originator can be up to a maximum of 11 characters for alpha names and to a maximum of 12 characters for numeric names.

The dynamic Sender ID feature only applies to network operators who support this feature. Please follow warningnotifications sent by e-mail or posted in the Atomic SMS Sender user panel.

Possible reasons:

1. Your message is queued at the pre-moderation to avoid sending SMS-spam or scam as your text message or sender ID contains some stopwords or shortcodes. Pre-moderation will take up to 5 minutes in working days and up to 1 hour in holidays or weekends. In some cases SMS can still be stopped as considered to be SPAM. Please note that we do not allow using shortcodes, cellular carriers names, bank names etc. in your text message body or Sender ID unless agreed beforehand.

2. You have not completed some steps while preparing your SMS campaign for sending.

3. You have not enough SMS-credits to have your text message to be sent.

Usually, Atomic SMS Sender starts sending out within 1 minute. But in some cases text message can not be delivered for some reasons:

1. Recipients phone number format error.
Phone number does not exist or was given not in the international format. ! Phone number must belong to one of the mobile carriers, be in international format (consists of a plus sign, then a country code followed by the area code without the first '0′ of the number and then the mobile phone number). Any other symbols, characters or spaces are not allowed.

2. Sender ID error.
! Sender ID must be up to a maximum of 11 characters and to a maximum 12 digits and contain characters from a-z, A-Z, 0-9, and _ (underscore). Other characters or Unicode symbols may cause messages to fail, do not use them (more information find in Text Message and Sender ID Options -> Sender ID Format).

3. Sender ID blacklisted by your message recipient or some antispam software for mobile phones is used.

4. Recipients cellular phone number is roaming.
! Please wait, delivery time can be as quick as to several hours. In some cases text messages can not be delivered to roaming mobile phone number as of Inter-Operator Roaming issues.

5. Mobile phone is switched off or out-of-coverage area.
! Please wait. It will take up to 48 hours your message to be delivered.

6. Too long text message.
! Please avoid sending multi-part text messages greaterthan 6 parts long as some telephone models refuse such SMS.

7. Recipient refused to receive text messages.

8. Call Forwarding. Your recipient has selected text messages to be forwarded to unavailable/not existing phone number.

Atomic SMS Sender has a TPS (transactions per second) of 200 SMS.